Terms & Conditions

01

Definitions

Throughout these Terms, the following words carry the meanings noted below:

"We / Us / Our"

Mutiara Nexus, a business operating in Singapore at 38 Beach Road, #29-11 South Beach Tower, Singapore 189767.

"You / Client"

Any individual or business entity that engages our services or uses our website.

"Services"

The AI integration consultancy services described on our website, including but not limited to the First Layer Session, Layered Integration, and Patient Care Retainer.

"Agreement"

These Terms & Conditions together with any service confirmation issued by us.

"Content"

All written materials, reports, summaries, configurations, and documentation we produce in the course of delivering Services.

02

Acceptance of Terms

By engaging our Services, submitting an enquiry, or using this website, you confirm that you have read and accept these Terms. If you do not agree with any part of them, please do not proceed.

You must be at least 18 years of age and have the legal capacity to enter a binding agreement on your own behalf or on behalf of your business entity.

Where you engage us on behalf of an organisation, you confirm that you have the authority to bind that organisation to these Terms.

03

Service Description

We provide AI integration consultancy services to small and medium-sized businesses. Our three core service tiers are:

Services are delivered primarily in English and are intended for clients based in Singapore or operating businesses in Singapore. We reserve the right to decline or limit Services at our reasonable discretion.

04

User Responsibilities

When engaging our Services you agree to:

• Provide accurate, complete, and current information about your business and needs.
• Cooperate reasonably with our team, including attending agreed sessions and responding to queries in a timely manner.
• Ensure that data or materials you share with us are lawfully held and that you have the right to disclose them.
• Use any recommendations, configurations, or tools we provide only for lawful business purposes.
• Not reproduce, redistribute, or resell our written deliverables or configurations to third parties without our written consent.
• Not use our website in any manner that could damage, overburden, or impair its normal operation.

05

Intellectual Property

All Content on our website — including text, graphics, logos, and code — remains our property or that of our licensors. Nothing on this website transfers any ownership to you.

Deliverables we produce specifically for you (such as written summaries and opportunity maps) are licensed to you for your own internal business use. You may not resell, sublicense, or distribute them without our prior written agreement.

Any materials, data, or content you provide to us remain yours. You grant us a limited licence to use them solely for the purpose of delivering your Services.

06

Payment Terms

All fees are quoted and payable in Singapore Dollars (SGD).

• First Layer Session (S$174) — Payment is due prior to the session date unless otherwise agreed in writing.
• Layered Integration (S$335) — A deposit of 50% is due at project commencement; the balance is due on completion of the staff walkthrough.
• Patient Care Retainer (S$560/month) — Monthly in advance on the same date each month, or as agreed in the engagement letter.

Accepted payment methods include bank transfer and major credit cards unless otherwise stated. Invoices that remain unpaid after 14 days may attract a late fee of 1.5% per month on the outstanding balance.

Cancellations: Sessions cancelled with at least 48 hours' notice may be rescheduled once without charge. Cancellations with less than 48 hours' notice or no-shows are not refundable. For project work, fees for work already completed are non-refundable. Monthly retainer fees are non-refundable once the service period has commenced.

07

Service Delivery

We will carry out Services with reasonable care and skill, at a pace that suits the scope agreed. Timelines stated are estimates; delays may occur where they are caused by factors outside our control, including your availability or third-party system access.

Changes to an agreed scope of work should be requested in writing. We will advise on any impact to fees or timelines before proceeding.

We may engage trusted sub-contractors to assist with delivery. We remain responsible for the quality of work regardless of who performs it.

08

Confidentiality

We treat all information you share with us as confidential. We will not disclose your business data, systems information, or any materials you provide to third parties, except as required by law or with your express consent.

This obligation continues for a period of three years following the end of our engagement. It does not apply to information that is already publicly known through no fault of ours, or that we independently developed without reference to your information.

09

Disclaimers

Our Services are provided on an "as available" basis. We make no representations that any particular business outcome will follow from implementing our recommendations. AI tools vary in performance, and results depend on many factors specific to your business.

Our consultancy does not constitute legal, financial, accounting, or regulated professional advice. Where such advice is needed, we recommend that you seek it from a qualified professional.

Website content is provided for general information purposes only and may not reflect the most current developments in AI technology or regulation.

10

Limitation of Liability

To the extent permitted by Singapore law, our total liability to you for any claim arising from these Terms or the Services shall not exceed the total fees paid by you to us in the three months preceding the event giving rise to the claim.

We are not liable for:

• Indirect, consequential, or incidental losses, including loss of revenue or business opportunity.
• Losses arising from your failure to implement our recommendations accurately or completely.
• Losses caused by third-party software, platforms, or services referenced in our work.
• Events outside our reasonable control, including technical failures, natural events, or regulatory changes.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

11

Indemnification

You agree to indemnify and hold us harmless from any claims, losses, costs, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or any false or misleading information you provided to us in connection with the engagement.

12

Termination

Either party may end an engagement by giving written notice. For the Patient Care Retainer, at least 30 days' written notice is required before the next billing date.

We may suspend or end Services immediately if you breach these Terms in a material way and do not remedy the breach within 7 days of written notice.

Upon termination, fees for work already carried out remain payable. The sections on intellectual property, confidentiality, limitation of liability, and dispute resolution continue to apply after termination.

13

Dispute Resolution

These Terms are governed by the laws of the Republic of Singapore. Any dispute shall first be addressed informally: please write to us at [email protected] with a clear description of the concern. We will respond within 10 business days and make a genuine effort to reach a sensible resolution.

If informal resolution is not achieved within 30 days, either party may refer the matter to mediation through the Singapore Mediation Centre before commencing legal proceedings.

You agree that the courts of Singapore shall have exclusive jurisdiction over any dispute that proceeds to litigation.

14

General Provisions

• Entire Agreement: These Terms, together with any written service confirmation, constitute the full agreement between us regarding the Services.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failing to enforce a provision on one occasion does not waive the right to enforce it on another.
• Assignment: You may not assign your rights under these Terms without our written consent. We may assign our obligations to a suitable successor business.
• Notices: Written notices should be sent by email to the addresses stated in these Terms or confirmed in your service agreement.

15

Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services or applicable law. When we do, we will revise the "Last Updated" date at the top of this page.

For ongoing engagements, we will give you reasonable notice of any material changes. Continuing to use our Services after changes take effect constitutes acceptance of the revised Terms.

16

Contact Information

If you have questions about these Terms, please get in touch — we are happy to clarify anything in plain language.